Article ID: 951580 - Last Review: May 9, 2008 - Revision: 2.0

You receive a "Stop 0x000000E3" error message when Symantec Endpoint Protection MR2 quarantines a file in Windows Vista or in Windows Server 2008

You may receive a "Stop 0x000000E3" error message that resembles the following on a computer that is running Windows Vista or Windows Server 2008:

STOP: 0x000000E3 (parameter1, parameter2, parameter3, parameter4)
The RESOURCE_NOT_OWNED

This problem may occur on a computer that is running Symantec Endpoint Protection version 11.0 Maintenance Release 2 (MR2). This problem occurs when the Symantec program quarantines a file.

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CAUSE

This is caused by a problem with NTFS file system exception handling. This problem occurs because the structured exception handler tries to release a lock that was not acquired.

Note Not all "Stop 0x000000E3" errors are caused by the problem that is mentioned in the "Symptoms" section.

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RESOLUTION

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article :

951250 (http://support.microsoft.com/kb/951250/ ) Error message when Symantec Endpoint Protection MR2 quarantines a file in Windows Vista or in Windows Server 2008: "Stop 0x000000E3"

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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