A black screen issue occurs on a Windows Vista-based computer or a Windows XP Service Pack 2-based computer that has Onekey Recovery 5.0 installed when you upgrade the operating system

Symptom 1

You are running a Windows Vista-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows Vista Service Pack 1 (SP1) by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Symptom 2

You are running a Windows XP Service Pack 2 (SP2)-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows XP Service Pack 3 by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Note This issue occurs when the computer contains Onekey recovery software that is earlier than version 5.1. If the computer uses the Onekey recovery software version 5.1 or later versions, this issue does not occur.

Windows Vista SP1 and Windows XP SP2 are incompatible with Onekey Recovery 5.0.

Update information for Windows Vista

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=DDB2D8CF-6D37-45A3-B0B6-28B0EA95319B&displaylang=en)

Update for Windows Vista for x64-based Systems

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=91D8F00F-2CC0-473B-98F2-5DB9B467B81E&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Note For Windows Vista and Windows Vista with Service Pack 1, Windows Update offers this update package for the following languages:

• English
• French
• Simplified Chinese
• Traditional Chinese

For all other languages, you can obtain this update package from the Microsoft Download Center links in this section. However, all languages are available through Windows Update for Windows XP.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, x64-based versions

Update information for Windows XP

The following files are available for download from the Microsoft Download Center:

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=BDD33251-3E0B-4D14-BF02-DDCDEFB7EDED&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

This hotfix requires Windows XP Service Pack 2 to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, x86-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To avoid this issue, use one of the following methods:

• Use the Windows Update Web site to install the hotfix before you upgrade the operating system.
• Upgrade to the newer one-key recovery application before you upgrade the operating system.

For more information about this issue, visit the following Web sites: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.