A Windows Vista-based computer or a Windows Server 2008-based computer may stop responding during shutdown after you install a series of hotfixes and then try to restart the computer
Consider the following scenario. On a Windows Vista-based
computer
or a Windows Server 2008-based computer, you install
a series of hotfixes without restarting the computer. Then, you try to restart
the computer to complete the hotfix installation. However, the system may stop
responding (hang) while the computer is shutting down. The shutdown process
stops responding at the following message:
Windows is
configuring the updates
This behavior continues until you manually
turn off the computer.
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem. This hotfix
might receive additional testing. Therefore, if you are not severely affected
by this problem, we recommend that you wait for the next software update that
contains this hotfix.
If the hotfix is available for download, there
is a "Hotfix download available" section at the top of this Knowledge Base
article. If this section does not appear, contact Microsoft Customer Service
and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
This
hotfix requires that Windows Vista, Windows Vista Service Pack 1, or Windows Server 2008 is installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
Zone tab in the Date and Time item in Control
Panel.
Windows Vista, Windows Vista Service Pack 1, or Windows Server 2008, 32-bit versions
This hotfix is intended to resolve an error in the
Usbhub.sys driver. There are also other reasons that the system may stop
responding during shutdown.
For
more information about software update terminology, click the following article
number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
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