You receive error 0x80070103 when you use the Windows Update or Microsoft Update Web sites to install updates

When you visit the Windows Update Web site or the Microsoft Update Web site to download the latest update for hardware drivers, and then you click install the updated driver, you may receive the following error message:

This issue occurs if the following scenarios are true:

• Windows Update or Microsoft Update tries to install a driver a second time for an additional piece of identical hardware such as a graphics adapter.
• Windows Update or Microsoft Update tries to update a currently installed driver to an unsuitable version of that driver.

This issue can be safely ignored. However, the driver may be offered again by Windows Update in the future. To hide the update so that it is not offered again, follow these steps, depending on your operating system:

For Windows 2000, Windows XP, and Windows Server 2003

1. Visit the Microsoft Update Web site:
   http://update.microsoft.com (http://update.microsoft.com)
2. After the scan for updates is complete, click Custom on the Welcome page.
3. In the navigation pane, click Hardware, Optional. Then, the Update client displays the available updates on the Select Optional Hardware Updates page.
4. Expand the second update for the graphics card, and then click to select the Don't show this update again check box.
5. Click Review and install updates.
6. Verify that the second update for the graphics card is not present, and then click Install Updates.

For Windows Vista and Windows Server 2008

1. Visit the Microsoft Update Web site:
   http://update.microsoft.com (http://update.microsoft.com)
2. After the scan for updates is complete, click Custom on the Welcome page.
3. In the Download and install updates for your computer section, click View available updates. The available updates will be listed on the Chose the updates you want to install page.
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   If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
4. Look for the hardware driver that is receiving the error, right-click the name of the update, and then click Hide update.
5. Click Install Updates to install any additional updates.

Windows Update and Microsoft Update may try to install duplicate hardware drivers because they detect two distinct graphics cards in the computer, even though the graphics cards use the same graphics adapter. In this case, one copy of the driver is successfully installed before you receive the error message.