You receive a "STOP 0x0000010E" or "STOP 0x000000C1" error message on a Windows Vista-based computer or on a Windows Server 2008-based computer

A Windows Vista-based computer or a Windows Server 2008-based computer may restart unexpectedly. Additionally, you may receive a Stop error message that resembles one of the following error messages: Note The four parameters in the "STOP 0x0000010E" error message may vary, depending on the actual configurations.

This problem typically occurs when you are running an application that requires lots of graphics processing. For example, this problem may occur when you play a video game on the computer.

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista for x64-based Systems
Download the KB953026 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=1F04BECE-B986-4DAE-AA76-A0487F474DE1)

Update for Windows Vista
Download the KB953026 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=40A463E8-DCCF-4483-9160-3A9EF8589A89)

Update for Windows Server 2008 x64 Edition
Download the KB953026 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=DA03AE24-5090-48D7-AA04-E6B3D428C91B)

Update for Windows Server 2008 for Itanium-based Systems
Download the KB953026 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E6F04E32-8010-422C-8201-49A35DC64742)

Update for Windows Server 2008
Download the KB953026 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=676672E0-519B-4150-99D4-092995BFD6EA)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base: No prerequisites are required for Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
• The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

A "STOP 0x0000010E" error message indicates that the video memory manager has encountered an unrecoverable error condition. The first parameter indicates the specific violation that occurred to the system. For more information, visit the following Microsoft Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: