Article ID: 953029 - Last Review: June 30, 2008 - Revision: 1.1
The monitor reverts to a low-power state several seconds after you wake it up by pressing the power button or by using the remote control on a computer that is running Windows Vista SP1 or Windows Server 2008
You have a computer that is running Windows Vista Service
Pack 1 (SP1) or Windows Server 2008.
You let the system go idle for some time. Therefore, the
monitor enters a low-power state, and the screen turns off.
To wake up the monitor, you press the computer's power
button, or you use the remote control. The monitor resumes the full-power
state, and the screen turns back on.
However, in this scenario, the monitor remains in the
full-power state for only several seconds, and then it reverts to the low-power
state.
Note This issue does not occur when you wake up the
monitor by pressing
a key on the keyboard or by clicking the
mouse.
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem. This hotfix
might receive additional testing. Therefore, if you are not severely affected
by this problem, we recommend that you wait for the next software update that
contains this hotfix.
If the hotfix is available for download, there
is a "Hotfix download available" section at the top of this Knowledge Base
article. If this section does not appear, contact Microsoft Customer Service
and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
Prerequisites
To apply this hotfix, you must have Windows Vista SP1 or Windows
Server 2008 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
Zone tab in the Date and Time item in Control
Panel.
Windows Vista Service Pack 1 or Windows Server 2008, x86-based versions
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