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Article ID: 953267 - Last Review: July 8, 2008 - Revision: 1.0

IPP does not support multiple operating system .inf files on a print server that is running Windows Server 2008, Windows Vista, Windows Server 2003, or Windows XP

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SYMPTOMS

Consider the following scenario:
  • You have a print server that is running Windows Server 2008, Windows Vista, Windows Server 2003, or Windows XP.
  • You try to create Point and Print client driver download packages for drivers that have multiple operating system .inf files.
However, the operation fails because the Internet Printer Protocol (IPP) does not support this functionality.
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CAUSE

This issue occurs because additional files that are listed for operating systems that differ from the print server's operating system are not copied to the print server. Therefore, when a client computer connects to a print server, and that client computer is using a different operating system from the print server's, the version files that are listed in the .inf file are not located on the print server. Therefore, the packaging attempt fails.
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WORKAROUND

To work around this issue, use one of the following methods:
  • Manually copy the missing files to the print server.
  • Use a single operating system .inf file that copies all the necessary files to the print server.
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APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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Keywords: 
kbexpertiseinter kbtshoot kbprb KB953267
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