Article ID: 954381 - Last Review: July 4, 2008 - Revision: 1.1

A shared folder that is available offline goes offline when you open a file that is in the shared folder in an Office application or in WordPad on a Windows Vista-based computer

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SYMPTOMS

Consider the following scenario:
  • You have a shared folder that is available offline.
  • On a Windows Vista-based computer, in an Office application or in WordPad, you use the Open File dialog box to open an offline file that is in the shared folder.
In this scenario, the shared folder goes offline. After the shared folder goes offline, you cannot make the shared folder go online from Windows Explorer.
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WORKAROUND

To work around this issue, use one of the following methods.
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Method 1

Wait awhile. The shared folder will come online again by itself.
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Method 2

Do not open the file by using the Open File dialog box in an Office application or in WordPad. Instead, double-click the file to open it.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For more information, visit the following Microsoft TechNet Web site:
http://blogs.technet.com/filecab/archive/2007/03/16/using-offline-files-with-samba-emc-servers-nas-devices.aspx (http://blogs.technet.com/filecab/archive/2007/03/16/using-offline-files-with-samba-emc-servers-nas-devices.aspx)
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APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
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Keywords: 
kbtshoot kbexpertisebeginner kbprb KB954381
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