When you capture a screen shot on a computer that is running Windows Vista or Windows Server 2008, the screen freezes, and you have to restart the computer Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows
(http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs)
.
Consider the following scenario:
You configure a computer to use the Windows Aero color scheme feature. You capture a screen shot by pressing PRINT SCREEN on the keyboard. You move or resize the target window while you capture the screen shot. In this scenario, the screen freezes, and you have to restart the computer.
This problem occurs when the computer is running one of the following:
Windows Vista that has hotfix 937229 installed Windows Vista SP1 Windows Server 2008 Notes When you press PRINT SCREEN to capture a screen shot, the BitBlt function or the StretchBlt function is called. If you use an application that calls the BitBlt function or the StretchBlt function, this problem may also occur. This problem occurs because of an error in the Win32k.sys file.
Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
Prerequisites To apply this hotfix, the computer must run one of the following:
Windows Vista Windows Vista Service Pack 1 Windows Server 2008 Restart requirement You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Vista, 32-bit versions
File name File version File size Date Time Platform Package_1_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,774 20-Jun-2008 21:06 Not applicable Package_2_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,941 20-Jun-2008 21:06 Not applicable Package_3_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_4_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_5_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_6_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,775 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,426 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,713 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,422 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,430 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,420 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,424 20-Jun-2008 21:06 Not applicable Update.mum Not applicable 3,571 20-Jun-2008 21:06 Not applicable X86_3d3de2e41d631a38d5e89f7b350c5f89_31bf3856ad364e35_6.0.6000.20862_none_320523945f21c36f.manifest Not applicable 694 20-Jun-2008 21:06 Not applicable X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_b757fad1b6acb014.manifest Not applicable 6,543 20-Jun-2008 06:47 Not applicable Win32k.sys 6.0.6000.20862 2,028,544 20-Jun-2008 03:58 x86
Windows Vista SP1 and Windows Server 2008, 32-bit versions
File name File version File size Date Time Platform Package_1_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,774 20-Jun-2008 21:06 Not applicable Package_2_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,941 20-Jun-2008 21:06 Not applicable Package_3_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_4_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_5_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_6_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,775 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,426 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,713 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,422 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,430 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,420 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,424 20-Jun-2008 21:06 Not applicable Update.mum Not applicable 3,571 20-Jun-2008 21:06 Not applicable X86_6cc825b4f0c834ceeec509c7f60ce28d_31bf3856ad364e35_6.0.6001.22207_none_70630ccc5680e4e5.manifest Not applicable 694 20-Jun-2008 21:06 Not applicable X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_b9841a71b39e1812.manifest Not applicable 6,543 20-Jun-2008 07:02 Not applicable Win32k.sys 6.0.6001.22207 2,032,128 20-Jun-2008 04:02 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform Amd64_03b1d5503b82ac44577417c6de124519_31bf3856ad364e35_6.0.6000.20862_none_05d1ff36fd9fc841.manifest Not applicable 1,038 20-Jun-2008 21:06 Not applicable Amd64_e24ca11ab313e44bfcf28fc056bfefe0_31bf3856ad364e35_6.0.6000.20862_none_205394bfbd6fcda4.manifest Not applicable 698 20-Jun-2008 21:06 Not applicable Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_137696556f0a214a.manifest Not applicable 6,559 20-Jun-2008 07:19 Not applicable Package_1_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,784 20-Jun-2008 21:06 Not applicable Package_2_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,167 20-Jun-2008 21:06 Not applicable Package_3_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_4_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_5_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_6_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,785 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,434 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,723 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,430 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,438 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,428 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,432 20-Jun-2008 21:06 Not applicable Update.mum Not applicable 3,597 20-Jun-2008 21:06 Not applicable Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_1dcb40a7a36ae345.manifest Not applicable 5,013 20-Jun-2008 06:41 Not applicable Win32k.sys 6.0.6000.20862 2,750,976 20-Jun-2008 04:15 x64
Windows Vista SP1 and Windows Server 2008, 64-bit versions
File name File version File size Date Time Platform Amd64_29be29c9923a12325661e080147336ef_31bf3856ad364e35_6.0.6001.22207_none_81ac6d0d6a264703.manifest Not applicable 1,038 20-Jun-2008 21:06 Not applicable Amd64_40d0731271c20f44d5256e913c0c9c9f_31bf3856ad364e35_6.0.6001.22207_none_7f98a811c571017c.manifest Not applicable 698 20-Jun-2008 21:06 Not applicable Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_15a2b5f56bfb8948.manifest Not applicable 6,559 20-Jun-2008 07:56 Not applicable Package_1_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,784 20-Jun-2008 21:06 Not applicable Package_2_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,167 20-Jun-2008 21:06 Not applicable Package_3_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_4_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_5_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,003 20-Jun-2008 21:06 Not applicable Package_6_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,785 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,434 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 20-Jun-2008 21:06 Not applicable Package_for_kb954436_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,723 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,430 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,438 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,428 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,432 20-Jun-2008 21:06 Not applicable Update.mum Not applicable 3,597 20-Jun-2008 21:06 Not applicable Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_1ff76047a05c4b43.manifest Not applicable 5,013 20-Jun-2008 06:56 Not applicable Win32k.sys 6.0.6001.22207 2,741,760 20-Jun-2008 04:33 x64
Windows Server 2008, Itanium-based versions
File name File version File size Date Time Platform Ia64_4b0cfd6ffa7851d0cedcd734a76132fb_31bf3856ad364e35_6.0.6001.22207_none_3fab83ff758332df.manifest Not applicable 1,036 20-Jun-2008 21:06 Not applicable Ia64_70b9ad122158f834b3e37132f00161b5_31bf3856ad364e35_6.0.6001.22207_none_064abdadd501bf5b.manifest Not applicable 696 20-Jun-2008 21:06 Not applicable Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_b985be67b39c210e.manifest Not applicable 6,551 20-Jun-2008 08:06 Not applicable Package_1_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,779 20-Jun-2008 21:06 Not applicable Package_2_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,998 20-Jun-2008 21:06 Not applicable Package_3_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,998 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,425 20-Jun-2008 21:06 Not applicable Package_for_kb954436_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,429 20-Jun-2008 21:06 Not applicable Package_for_kb954436_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,434 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 20-Jun-2008 21:06 Not applicable Package_for_kb954436_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,433 20-Jun-2008 21:06 Not applicable Update.mum Not applicable 2,423 20-Jun-2008 21:06 Not applicable Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_1ff76047a05c4b43.manifest Not applicable 5,013 20-Jun-2008 06:56 Not applicable Win32k.sys 6.0.6001.22207 6,639,616 20-Jun-2008 04:20 IA-64
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the
BitBlt function, visit the following Microsoft Web site:
For more information about the
StretchBlt function, visit the following Microsoft Web site:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 954436 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO Windows Vista Enterprise 64-bit Edition Windows Vista Home Basic 64-bit Edition Windows Vista Home Premium 64-bit Edition Windows Vista Ultimate 64-bit Edition Windows Vista Business Windows Vista Business 64-bit Edition Windows Vista Enterprise Windows Vista Home Basic Windows Vista Home Premium Windows Vista Ultimate Windows Vista Service Pack 1 Windows Server 2008 Datacenter without Hyper-V Windows Server 2008 Enterprise without Hyper-V Windows Server 2008 for Itanium-Based Systems Windows Server 2008 Standard without Hyper-V Windows Server 2008 Datacenter Windows Server 2008 Enterprise Windows Server 2008 Standard kbautohotfix kbexpertiseinter kbfix kbqfe KB954436
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