Event ID 7000 appears in the System log and the ISA Server Storage service does not start when you start a computer that is running ISA Server, Forefront Threat Management Gateway, Medium Business Edition, and Windows Essential Business Server 2008

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Article ID: 884495 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you start a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, ISA Server 2006, Microsoft Forefront Threat Management Gateway, Medium Business Edition, and Windows Essential Business Server 2008, you may receive the following error message:
At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.
Additionally, the following event appears in the System log in Event Viewer:

Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: date
Time: time
Type: Error
User: N/A
Computer: computername
Description The Microsoft ISA Server Storage service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. source: Service control manager Event ID: 7009 Type Error Description Timeout (30000 milliseconds) waiting for the Microsoft ISA Server storage service to connect.

CAUSE

This issue may occur if the Microsoft ISA Server Storage service times out before it starts successfully. This issue is more likely to occur if your computer is heavily loaded.

RESOLUTION

To resolve this issue, increase the time-out value for service startup process. When you increase this value, the Microsoft ISA Server Storage service has more time to load when the computer starts. Typically, a data value of 35,000 is sufficient to keep the service from timing out. However, you can reduce or increase this value according to your specific startup requirements. For example, to use a time-out value of 60 seconds, assign a data value of 60,000 to the ServicesPipeTimeout registry entry. A larger data value does not decrease your computer's performance.

Fix it for me

To increase the service startup time to 60,000 automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50476


Note This wizard may be in English only; however, the automatic fix also work for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save this automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Let me fix it myself

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To increase the service startup time yourself, create the following registry entry:
Subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

Name: ServicesPipeTimeout
Type: REG_DWORD
Data: The number of milliseconds that you want to give the services to start in
To create this registry entry, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. Right-click Control, point to New, and then click DWORD Value.
  4. In the New Value #1 box, type ServicesPipeTimeout, and then press ENTER.
  5. Right-click ServicesPipeTimeout, and then click Modify.
  6. Click Decimal, type the number of milliseconds that you want to wait until the service times out, and then click OK.

    For example, to wait 60 seconds before the service times out, type 60000.
  7. Quit Registry Editor, and then restart the computer.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824344 How to debug Windows services

Properties

Article ID: 884495 - Last Review: September 9, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
  • Microsoft Internet Security and Acceleration Server 2006 Enterprise Edition
  • Microsoft Internet Security and Acceleration Server 2006 Standard Edition
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
  • Windows Essential Business Server 2008 Standard
  • Microsoft Forefront Threat Management Gateway, Medium Business Edition
Keywords: 
kbisa2006swept kbeventlog kbfirewall kbenv kbprb kbtshoot kbfixme kbmsifixme KB884495

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