Uni to Multiprocessor Utility Fails to Update System

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This article was previously published under Q126608

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SYMPTOMS

The Uni to Multiprocessor upgrade utility (UPTOMP.EXE) for Windows NT may fail and display the following error message:

Processor Upgrade Utility - Error

Your system has not been upgraded because the utility was unable to save the xxxxxxxx system files. Check the files in the system32 directory and the "save" directory, delete the "save" directory if necessary then re-run this utility.

where xxxxxxxx represents the currently installed system files (uniprocessor or multiprocessor).

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CAUSE

The error message above appears when there is a %SYSTEMROOT%\SYSTEM32\UPTOMP.OLD directory. UPTOMP.EXE copies the currently installed HAL.DLL, KERNEL32.DLL, NTDLL.DLL, NTOSKRNL.EXE, and WINSRV.DLL files to the UPTOMP.OLD directory before installing the new versions of the files.

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