General Protection Fault Error Message Running ScanDisk

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This article was previously published under Q135964

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SYMPTOMS

When you run ScanDisk, you may receive the following error message:

SCANDSKW
This program has performed an illegal operation and will be shut down.

If you click Details, you see the following information:

   SCANDSKW caused a general protection fault in module KRNL386.EXE at...

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CAUSE

This error can occur if the Dskmaint.dll file in the Windows\System folder is damaged.

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RESOLUTION

To resolve this problem, extract a new copy of the Dskmaint.dll file from the Plus_2.cab file. To do so, follow these steps:

Restart your computer in MS-DOS mode.
Change to the Windows\System directory.
Type the following line at the MS-DOS command prompt
extract <drive>:\plus_2.cab dskmaint.dll
where <drive> is the drive letter of the CD-ROM drive containing the Microsoft Plus! CD-ROM, or of the floppy disk drive containing disk 2 of the original Microsoft Plus! disks.
Restart your computer normally.

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MORE INFORMATION

If you do not have Microsoft Plus! installed, extract the Dskmaint.dll file from the Precopy2.cab file on your original Windows 95 disks or CD-ROM.

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APPLIES TO

Microsoft Windows 95
Microsoft Plus! 95 Standard Edition

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kberrmsg KB135964

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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