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Article ID: 142947 - Last Review: January 19, 2007 - Revision: 2.2

Problems Reinstalling Microsoft Exchange Information Service

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View products that this article applies to.

This article was previously published under Q142947

SYMPTOMS

If you remove an information service in Microsoft Exchange or Microsoft Windows Messaging and then try to reinstall it, the information service may not appear when you click Services on the Tools menu and then click Add.

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CAUSE

This behavior can occur if a dynamic-link library file (DLL) associated with the information service is missing.

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RESOLUTION

To resolve this issue, use one of the following methods:

If you want to reinstall the Personal Folders, Personal Address Book, Microsoft Fax, Microsoft Mail, The Microsoft Network Online Service, or Internet Mail information service, extract each of the missing files from your original Windows 95 or Plus! for Windows 95 disks or CD-ROM to your Windows\System folder. For information about using the Extract tool, type "extract" at a command prompt, or see the following article in the Microsoft Knowledge Base:
129605 (http://support.microsoft.com/kb/129605/EN-US/ ) How to Extract Original Compressed Windows Files
For a listing of files associated with each information service, please see the "More Information" section of this article. NOTE: If you have installed Internet Explorer version 4.0 or 4.01, you should extract the Awfxcg32.dll file from the Ie4_2.cab cabinet file or reinstall Internet Explorer. For additional information about this issue, please see the following article in the Microsoft Knowledge Base:
174887 (http://support.microsoft.com/kb/174887/EN-US/ ) Error Message: Exchng32 Caused an Invalid Page Fault...
If you want to reinstall the CompuServe Mail information service, double-click the Setup.exe file in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.

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MORE INFORMATION

The following tables list the DLLs associated with each information service:

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Windows 95

Personal Folders and Personal Address Book:

   File name     Location
   ---------------------------------------------------------
   Mspst32.dll   Win95_06.cab on Windows 95 CD-ROM or disk 6

Microsoft Fax:

   File name      Location
   ----------------------------------------------------------
   Awcl1_32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awdevl32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfaxp32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfxab32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfxcg32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awrndr32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5

Microsoft Mail:

   File name    Location
   -----------------------------------------------------------------
   Msfs32.dll   Win95_06.cab on Windows 95 CD-ROM or Win95_07.cab on
                disk 7

The Microsoft Network Online Service:

   File name      Location
   ----------------------------------------------------------
   Mosabp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
   Moscfg32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
   Mosrxp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7

Internet Mail:

   File name     Location
   ----------------------------------------------------------------
   Minet32.dll   Plus_7.cab on Microsoft Plus! CD-ROM or Plus_6.cab
                 on disk 6

CompuServe Mail:

   File name      Location
   -------------------------------------------------------------------
   Csmapa32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95
                  CD-ROM

   Csmapx32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95
                  CD-ROM

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Windows 95 OEM Service Release 2, 2.1, 2.5

Personal Folders and Personal Address Book:

   File name     Location
   --------------------------
   Mspst32.dll   Win95_09.cab

Microsoft Fax:

   File name      Location
   ---------------------------
   Awcl1_32.dll   Win95_06.cab
   Awdevl32.dll   Win95_06.cab
   Awfaxp32.dll   Win95_06.cab
   Awfxab32.dll   Win95_06.cab
   Awfxcg32.dll   Win95_06.cab
   Awrndr32.dll   Win95_07.cab

Microsoft Mail:

   File name    Location
   -------------------------
   Msfs32.dll   Win95_10.cab

The Microsoft Network Online Service:

   File name      Location
   ---------------------------
   Mosabp32.dll   Win95_10.cab
   Moscfg32.dll   Win95_10.cab
   Mosrxp32.dll   Win95_10.cab

Internet Mail:

   File name     Location
   -------------------------
   Minet32.dll   Plus_19.cab

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Notes

You cannot extract the Csmapa32.dll and Csmapx32.dll files from the CD-ROM. To reinstall the CompuServe Mail information service, run Setup.exe in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.
The CompuServe Mail information service is included in the CD-ROM version of Windows 95, but not in the floppy disk version. To use the CompuServe Mail information service, you must have the CD-ROM version of Windows 95.

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APPLIES TO

Microsoft Windows 95
Microsoft Plus! 95 Standard Edition

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kbenv kbprb KB142947

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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