Help and Support

Article ID: 147131 - Last Review: January 19, 2007 - Revision: 2.1

Error Messages Installing Drivers for Cardinal Voice Modems

View products that this article applies to.
This article was previously published under Q147131
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)
Expand all | Collapse all

SYMPTOMS

When you are installing the Cardinal protected-mode drivers for a Cardinal MVP28.8IV modem, you may receive the following message: 
   Please insert the disk labeled 'Windows 95 Disk 1' and then click
   OK.
When you insert the disk and click OK, you may receive a series of error messages similar to the following:
The <filename> on Windows 95 Disk 1 could not be found.

Insert the Windows 95 Disk 1 into the drive selected below and click OK.
Specifying the location of the disk simply generates the error message again.

You can complete the installation by clicking Skip File for the following files: 
   Filexfer.cnt
   Filexfer.exe
   Filexfer.hlp
   Fte.dll
   Vvexe32.exe
   Wsvv.vxd
Back to the top

CAUSE

These errors occur if you installed Windows 95 from floppy disks rather than from a CD-ROM. The files listed in the error messages are from the Microsoft File Transfer tool, which is included only in the CD-ROM version of Windows 95.
Back to the top

RESOLUTION

The Microsoft File Transfer tool is included in the CD-ROM version of Windows 95 but not in the floppy disk version. If you are using the floppy disk version of Windows 95 and you want to use the Microsoft File Transfer tool, please see the following article in the Microsoft Knowledge Base:
140648  (http://support.microsoft.com/kb/140648/EN-US/ ) Microsoft File Transfer Available for Floppy Disk Users
Back to the top

MORE INFORMATION

The Cardinal protected-mode drivers should allow Windows 95 to function with the Cardinal MVP28.8IV modem. The missing files are for VoiceView only, so the modem should function correctly for data and faxes.

To verify that a modem is VoiceView compatible, follow these steps:
  1. In Control Panel, double-click Modems.
  2. On the Diagnostics tab, click the COM port for the modem, and then click More Info.
  3. At the bottom of the diagnostics window there should be a line similar to the following:
    AT+FCLASS=? 0,1,2,80
    The "80" at the end designates VoiceView compatibility.
Back to the top
APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
Back to the top
Keywords: 
kb3rdparty kberrmsg kbhardware kbprb KB147131
Back to the top

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations

 

Related Support Centers