Device Failure Message with Microchannel Network Adapter

View products that this article applies to.

This article was previously published under Q156324

Expand all | Collapse all

SYMPTOMS

When you start Windows NT on a computer with a microchannel (MCA) network adapter, you may receive the following error message:

At least one service or driver failed during system startup.
Use Event Viewer to examine the event log for details.

When you look at the event log, you see the following entry:

   Event ID: 7000
   Source: Service Control Manager
   Description: A device connected to the system is not functioning.

After you log on to the computer, you may have no network access through one or more of the microchannel network adapters.

Back to the top

The MCA Setup program and the adapter's Oemsetup.inf file identify the slots on an MCA bus differently than the Windows NT hardware abstraction layer (HAL). The Windows NT HAL identifies the slots beginning with 0 (for example, physical slot 1 is SlotID 0), but the MCA setup program and the Oemsetup.inf file start with 1.

Back to the top

RESOLUTION

This problem has been fixed in the file NDIS.SYS contained in Windows NT 4.0 Service Pack 2.0 and later service packs.

If after applying Service Pack-2 you still have the failure please refer to Knowledge base article:

ARTICLE-ID: 167632 (http://support.microsoft.com/kb/167632/EN-US/ )
TITLE : MCA Network adapter fails after applying NT V4.0 SP2

Back to the top

STATUS

Microsoft has confirmed this to be a problem in Windows NT Version 4.0. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Back to the top