Err Msg: The MAPI Spooler Has Shut Down Unexpectedly

When you use the Internet Mail information service with Windows NT Messaging, you may receive the following error message after sending or receiving new mail: You may also receive the following error message: When this occurs, you cannot deliver any new mail until you quit and log off all mail-enabled programs. The Deliver Now command on the Tools menu may also be disabled.

This behavior can occur if the Remote Access Service network service has been removed.

To resolve this issue, reinstall the Remote Access Service network service. To do so, follow these steps:

1. In Control Panel, double-click Network.
2. Click the Services tab, and then click Add.
3. In the Network Service box, click Remote Access Service, and then click OK.
4. Configure the port that you want to use with the Remote Access Service network service.
5. When you are prompted to restart the computer, do so.

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Note that this is not an issue with Microsoft Internet Mail and News. This issue applies only to the Internet Mail information service that you can configure as part of your Windows NT Messaging profile.