OL97: Troubleshooting cc:Mail Connectivity in Outlook

This article describes how to troubleshoot connectivity problems when you are using Microsoft Outlook 97 with a Lotus cc:Mail postoffice.

Cc:Mail has two postoffice versions: version 2.x, and version 6.x. Some users refer to these versions as DB6 and DB8 postoffices. Outlook supports the version 2.x (DB6) postoffice. Although Outlook does not support the cc:Mail version 6.x postoffice (DB8), you might have success using the troubleshooting steps in this article to configure version 6.x with Outlook. If you are using a version 6.x postoffice and these steps do not work, you should contact Lotus Development Corporation for further information.

Steps to Configure a cc:Mail Profile

Install the cc:Mail information service from the \Valupack\Ccmail folder (directory) on the Microsoft Office 97 compact disc. The ccmailsp.exe file is for Microsoft Windows 95 and Microsoft Windows NT, version 4.0, and the ccmailnt.exe file is for Microsoft Windows NT, version 3.51.

After you install the cc:Mail information service, map a drive to the cc:Mail server and configure a profile that includes the cc:Mail information service.

Provide postoffice information, logon name, and password. By default, the postoffice is the \Ccdata folder. Your mail administrator can create this folder using a different name; contact your administrator if you are not sure of the postoffice folder name.

During installation of the service, you may receive the following message: Choose Find It Now, and specify the location of the program files. By default, this folder is either \Ccmail or \Lotapps\Ccmail.

Complete the profile information and start Outlook.

Troubleshooting Errors Starting Outlook

When you start Outlook, you may receive one of the following error messages: Follow these steps to troubleshoot these errors:

1. Download the most current Vendor Independent Messaging (VIM) dll files from the Lotus Support File Library at:
   http://ftp.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/ (http://ftp.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/)
   
   or
   
   ftp://ftp.support.lotus.com/pub/comm/ccmail/dev_tools/ (ftp://ftp.support.lotus.com/pub/comm/ccmail/dev_tools/)
   The zip file names are as follows:
   Vdlwin.zip for Win95 computers
   Vdlw32.zip for Windows NT computers
   Unzip the Vdlwin.zip file to the \Windows\System\ folder in Windows95.
   Unzip the VDlw32.zip file to the \Winnt\System32\ folder in Windows NT.
   
   Version 6.x of the postoffice requires these files, and version 2.x runs best with them installed.
2. Verify the correct path to the cc:Mail Program files in the following registry key:

         HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc
   						

3. If you use Build 42, rename the following files and reinstall your cc:Mail transport:

         ccmsvc.cnt      ccmab32.dll     mapivm32.dll     ccmxp32.dll
         thkshld.dll     ccmdlist.exe    cwimport.exe     export.pif
         ccmailsp.inf    ccmsvc.hlp
   						

Build 42 of the transport requires vdlwin.zip, the 16-bit VIM files available from Lotus. Build 48 of the transport requires vdlw32.zip, the 32-bit VIM files available from Lotus.

Configuration Errors

Once you can successfully start Outlook and check for new mail without receiving any error, copy Export.exe and Import.exe from the mail server's \Ccadmin folder to your \Windows\System folder. If you are setting up with a cc:Mail version 6.x postoffice, you also need to copy the Ie.ri file from the \Ccadmin folder to your \Windows\System folder.

If these files are not present or if you use the wrong version of these files, you will receive the following error message when trying to use the Outlook Tools cc:Mail Service Tools menu: In this message, the cwimport.txt file name is incorrect. The correct file name is Cwimport.ini. You must run the Export.exe on your computer, which executes a batch file called exportrn.bat. That batch file creates the c:\windows\cwimport.ini file referred to in the error message.

Reinstalling the Cc:Mail Transport

If these troubleshooting techniques do not work, or if you have already completed a partial setup, follow these steps to reinstall the cc:Mail transport:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

1. Use the Windows Registry Editor to delete the following keys:

         HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc
   
         HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\ 
         Profiles\<the name of your cc:Mail profile>
   						

2. If you use Build 42, rename the following files and reinstall your cc:Mail transport from the Office 97 ValuPack:

         ccmsvc.cnt      ccmab32.dll     mapivm32.dll     ccmxp32.dll
         thkshld.dll     ccmdlist.exe    cwimport.exe     export.pif
         ccmailsp.inf    ccmsvc.hlp
   						

   Build 42 of the transport requires vdlwin.zip, the 16-bit VIM files available from Lotus.
   
   If you use Build 48, rename the following files and reinstall your cc:Mail transport:

         ccmsvc.cnt      ccmxp32.dll     ccmab32.dll     mapivm32.dll
         vimthk16.dll    thkshld.dll     vimthk16.dll    vimthk32.dll
         ccmdlist.exe    cwimport.exe    ccmsvc.hlp      ccmailsp.inf
         export.pif
   						

   Build 48 of the transport requires vdlw32.zip, the 32-bit VIM files available from Lotus.
3. Once the cc:Mail transport is installed, follow the steps in the section of this article titled "Steps To Configure a cc:Mail Profile" to configure your profile for cc:Mail services.

For more information about using cc:Mail with Outlook, type cc:Mail in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.