Article ID: 163306 - Last Review: January 19, 2007 - Revision: 1.1

WD97: Squares Not Symbols in Insert Symbol Dialog Box

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SYMPTOMS

When you click Symbol on the Insert menu, the symbols in the dialog box appear as square boxes rather than symbols, although the symbols seem to function correctly and they can be seen in WordPad.
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CAUSE

This problem may occur with any of the following video drivers:
Advanced Logic 2301 PCI
Alliance Semiconductor V4.1.19
ATI Tech Enhanced Mach 64 Rage Pro 5.24-c38c
Chips and Technology 4.0
Cirrus Logic 1748 1.33 PCI
Cirrus Logic 7548 1.30 PCI
Cirrus Logic 7548 1.32a PCI v.4.0
Cirrus Logic 7548 1.35
Cirrus Logic 7548 1.40
Cirrus Logic 7543 2.3 PCI v.4.0
Diamond Stealth 3D 2000 series v4.02.020
Diamond Stealth 3D 3000
IBM Think Pad 760C, 365ED
Matrox Millennium
Neomagic Magicgraph 128 PCI
S3 64 PCI
S3 86CM65 4.0
S3 Aurora 64v+ 4.3.0.2105
S3 Trio
S3 Trio 64V Plus
STB Vision
Trident 9660/9680/938X Linear Acceleration PCI 3.01.09
Trident CXI/TGUI 9440
Trident TGUI9400
Viper VLB
Western Digital 4.0
WindPortrait Cirrus Logic Driver 4.0
Compaq Deskpro 2000 using S3 V2 /GX PCI
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WORKAROUND

To work around this problem, use any of the following methods:

  • Switch to the standard VGA or super VGA driver.
    -or-
  • Change the resolution or number of display colors.
    -or-
  • Contact the manufacturer for an updated driver.
    -or-
  • Use the following steps to change the Hardware Acceleration option to None (NOTE: Microsoft has not tested the following workaround and therefore cannot guarantee its results):

    Microsoft Windows 95 and Microsoft Windows 98

    1. On the Windows Start menu, point to Settings, and then click Control Panel.
    2. Double-click the System icon.
    3. Click the Performance tab.
    4. Click Graphics.
    5. Change Hardware Acceleration to None, and then click OK.
    6. Click OK to close the System Properties dialog box.
    Microsoft Windows 2000

    1. On the Windows Start menu, point to Settings, and then click Control Panel.
    2. Double-click the Display icon. (The Display Properties dialog box appears.)
    3. Click Settings.
    4. Click Advanced.
    5. Click Troubleshooting.
    6. Change Hardware Acceleration to None, and then click OK.
    7. Click OK twice to close the Display Properties dialog box.
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APPLIES TO
  • Microsoft Word 97 Standard Edition
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Keywords: 
kbfaq kbprb KB163306
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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