Problems with Millennium and Mystique video cards when you use Office 97 programs

When you use any of the programs listed at the beginning of this article, you may notice any of the following problems:

• When you attempt to start one of the programs, the following error message may appear:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, an error message similar to either of the following appears:
  <Program> caused an invalid page fault in module MGAPDX64.DRV at <address>.
  -or-
  WINWORD caused a stack fault in module KERNEL32.DLL at 014f:bff725c5.
• When you open a file that contains drawing objects or AutoShapes, the following error message may appear:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, one or more error messages similar to either of the following may appear:
  <Program> caused an invalid page fault in module NTDLL.DLL at <address>.
  -or-
  <Program> caused an invalid page fault in module GDI32.DLL at <address>.
• Buttons in the Office Assistant window appear as flat, white circles that are difficult to distinguish from the background of the window.
• When you print a document in Microsoft Word, characters may be missing from the printed output.
• White text with a black background is printed as a black box with a white box in the center.
• Under Microsoft Windows NT, when you change the color of the Office toolbar on the Office Shortcut Bar, the following error message appears:
  MSOFFICE.exe
  Access violation (0xc0000005), address 0x77f941eb
  The Office toolbar is then closed.
• When you scroll through the document in online layout view, the document background may not appear correctly.
• When you scroll through the document by using the up or down scroll arrows on the vertical scroll bar or by using the UP ARROW or DOWN ARROW keys on the keyboard, the following error message may appear:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, an error message similar to the following appears:
  <Program> caused an invalid page fault in module MGAPDX64.DRV at <address>.
  NOTE: This problem is unlikely to occur when you use the PAGE UP, PAGE DOWN, CTRL+HOME, or CTRL+END keys. This problem happens only after you first start Word.
• Underlined text, borders, and gridlines may not print.
• When you try to connect to the Microsoft Network (MSN), the following error message may appear:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, an error message similar to the following appears:
  MSNVIEWR caused an invalid page fault in module MGAPDX64.DRV
• Dialog boxes on drop-down menus may open slowly.
• Information typed in your document may not appear or may be missing.
• When working with footnotes in Microsoft Word, you may receive the following error message:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, an error message similar to the following appears:
  Winword caused an invalid page fault in module WINWORD.EXE at 014F:5032C3C1
• When attempting to use Faxviewer from Winfax Pro ver 8.01, you may receive the following error message:
  This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
  If you click Details, an error message similar to either of the following may appear:
  FAXMNG32 caused an invalid page fault in module MGAPDX64.DRV.
  -or-
  WFVW32 caused GPF in module MGAPDX64.DRV.

These problems may occur if a Matrox Millennium or a Matrox Mystique video adapter is installed on your computer and any of the following conditions is true:

• You are using an outdated video driver.
  
  -or-
  
  
• The video adapter basic input/output system (BIOS) is out of date.
  
  -or-
  
  
• The color palette is set to 16 million, 65,000, or 32,000 colors.
  
  -or-
  
  
• You using a video resolution of 1024x768 and the Large Fonts setting.

To resolve this problem, use one of the following methods.

Change the Settings of the Video Driver's Hardware Acceleration

To the change the setting of the video driver's hardware acceleration, use the following steps:

1. On the Start menu, point to Settings, and click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click the Advanced button.
5. Click the Performance tab.
6. Set the Hardware acceleration to None.
7. Click OK
8. Click OK.

Download Updated Video Drivers and BIOS Files from the Matrox Web Site

NOTE: Microsoft does not support downloading and installing updated video drivers and BIOS files from the Matrox Web site. If you need assistance, you must contact Matrox Technical Support.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Matrox Electronics Systems, Inc. can be contacted at the following World Wide Web site: For more information about hardware and software vendor contact information, visit the following Microsoft Web site: -
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.