WD97: Invalid Page Fault with Proofing Tools on Network

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This article was previously published under Q167621

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SYMPTOMS

If your proofing tools are located on a network drive and your network connection is lost during a Microsoft Word session, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

Clicking the Details button shows:

WINWORD caused an invalid page fault in module KERNEL32.DLL.

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CAUSE

Microsoft Word for Windows is unable to access the proofing tools on the network.

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WORKAROUND

Re-establish your network connection or install the proofing tools on a local hard disk drive.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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REFERENCES

For more information about installing proofing tools, please see the following articles in the Microsoft Knowledge Base:

135022 (http://support.microsoft.com/kb/135022/EN-US/ ) OFF: Can't Run Spelling Checker After Removing Another Program

164220 (http://support.microsoft.com/kb/164220/EN-US/ ) OFF97: Windows Registry Entries Remain After Remove All

166953 (http://support.microsoft.com/kb/166953/EN-US/ ) WD97: Cannot Locate Msconv97.dll When Converting Files

164808 (http://support.microsoft.com/kb/164808/EN-US/ ) OFF: Setup Cannot Locate the Program Files Folder

162970 (http://support.microsoft.com/kb/162970/EN-US/ ) Installing Project 4.x Breaks Office 97 Spell Check

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APPLIES TO

Microsoft Word 97 Standard Edition

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kbnetwork kbproof kbusage KB167621

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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