Help and Support

Article ID: 170133 - Last Review: October 31, 2006 - Revision: 1.1

Unable to Add Modem in Remote Access Setup

View products that this article applies to.
This article was previously published under Q170133
Expand all | Collapse all

SYMPTOMS

When you try to add a modem to Remote Access Setup, the modem is not added to the list of devices although it is detected and installed in the Modem icon in Control Panel.

Also, when you try to launch HyperTerminal, the following error message appears:
HyperTerminal detected a general TAPI error
When you double-click the Telephony icon in Control Panel, nothing happens.
Back to the top

CAUSE

The Telephony service is disabled.
Back to the top

RESOLUTION

In Control Panel, click the Services icon. Enable and start the Telephony service.
Back to the top
APPLIES TO
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
Back to the top
Keywords: 
kbnetwork kbsetup KB170133
Back to the top

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations