Disk Defragmenter or ScanDisk Loops Continuously

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This article was previously published under Q172473

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SYMPTOMS

When you run ScanDisk or Disk Defragmenter, the operation may restart when only a small percentage of the operation is finished and then continue to restart repeatedly, or the operation may take a very long time.

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CAUSE

This behavior can occur if Hewlett-Packard ScanJet Button Manager is running in the background.

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RESOLUTION

To work around this issue, quit ScanJet Button Manager before you run ScanDisk or Disk Defragmenter. To quit ScanJet Button Manager, press CTRL+ALT+DELETE to open the Close Program dialog box, click Hpsjbmgr in the list of running programs, and then click End Task.

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MORE INFORMATION

Disabling ScanJet Button Manager does not disable scanning, but it does disable one-touch scanning. For more information about ScanJet Button Manager, please contact Hewlett-Packard.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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APPLIES TO

Microsoft Windows 95

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kb3rdparty kbenv KB172473

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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