Err Msg: Iexplore.exe Ordinal Not Found

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This article was previously published under Q173888

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SYMPTOMS

When you attempt to start Internet Explorer 3.02, you may receive one of the following error messages:

Iexplore.exe ordinal not found

The ordinal 386 could not be located in the dynamic link library
COMCTL32.DLL

The ordinal 387 could not be located in the dynamic link library
COMCTL32.DLL

The ordinal 388 could not be located in the dynamic link library
COMCTL32.DLL

Ordinal 654 could not be located in the dynamic link library
EXPLORER.EXE

NOTE: The error messages may be displayed on a blue screen.

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CAUSE

These error messages can occur if you remove Internet Explorer 4.0 from your computer but not all the Internet Explorer 4.0 files are removed.

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RESOLUTION

Check the version information for the following files:

Advapi32.dll
Iexplore.exe
Inetcpl.cpl
Shdocvw.dll
Shlwapi.dll
Wininet.dll
Urlmon.dll

To check the version information for a file, right-click the file in Windows NT Explorer, click Properties, and then click the Version tab. If any of these files is listed as version 4.71.<nnnn> (where <nnnn> is any number), rename the file. To rename a file, right-click the file in Internet Explorer, click Rename, type a new name for the file, and then press ENTER.

After you rename the files as necessary, reinstall Internet Explorer 3.02.

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MORE INFORMATION

Version number 4.71.<nnnn> signifies a file included with Internet Explorer 4.0. Files included with Internet Explorer 3.02 have version number 4.70.<nnnn>.

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APPLIES TO

Microsoft Internet Explorer 3.02

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kberrmsg kbprb kbsetup KB173888

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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