Errors Installing Internet Explorer

When you try to install Internet Explorer, you may receive one or more of the following error messages:

Internet Explorer 3.02

When you start Internet Explorer 3.02, the desktop icons may appear in the browser window. The only option on the File menu is Close.

Internet Explorer 4.0

These error messages can occur when a custom program created with the Microsoft Office Developer's Edition (ODE) is installed on the computer. The ODE program installs versions of the Urlmon.dll file and the Wininet.dll file that are incompatible with Internet Explorer 3.02, and prevents the installation of Internet Explorer 4.0.

To resolve this problem, rename the Urlmon.dll file and the Wininet.dll file, and then reinstall Internet Explorer. The Urlmon.dll file and the Wininet.dll file are located in the Windows\System folder in Windows 95, and the Winnt\System32 folder in Windows NT by default.

For information about how to rename a file, click Start, click Help, click the Index tab, type renaming , and then double-click Renaming files.

Microsoft is researching this problem and will post more information in this article when the information becomes available.

The version of the Urlmon.dll file and the Wininet.dll file installed by the ODE program is 4.71.1008.3. Internet Explorer 4.0 installs version 4.71.1712.4 of the Urlmon.dll file and version 4.71.1712.5 of the Wininet.dll file. To determine the version of the Urlmon.dll file, right-click the file, click Properties on the menu that appears, and then click the Version tab.

For additional information about the Microsoft Office Developer's Edition and how to install Internet Explorer, click the article numbers below to view the articles in the Microsoft Knowledge Base: