Article ID: 178158 - Last Review: November 25, 2003 - Revision: 2.0

OLEXP: Deleted Messages Remain in Folder Message List

This article was previously published under Q178158
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SYMPTOMS

When you delete a message from an Outlook Express folder, a red X may appear on the message, but the message may remain in the folder's message list, even when you quit and then restart Outlook Express.

CAUSE

This behavior can occur if your incoming mail server is an Internet Mail Access Protocol (IMAP) server.

RESOLUTION

To remove deleted messages from an Outlook Express folder message list, follow these steps:

  1. Click the folder from which you want to remove deleted messages.
  2. On the Edit menu, click Purge Deleted Messages.
NOTE: You cannot undelete a message once you purge deleted messages.

APPLIES TO
  • Microsoft Outlook Express 4.01
  • Microsoft Outlook Express 4.0
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
 

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