Article ID: 178650 - Last Review: January 22, 2007 - Revision: 3.1 Dual Processor Computer Hangs When Running QueryThis article was previously published under Q178650 Novice: Requires knowledge of the user interface on single-user computers.
On This PageSYMPTOMS
When you try to run a large, complex, select query or a large action query
such as a make-table query on a dual processor computer, the query does not
finish processing, and Microsoft Access stops responding (hangs). If you
monitor the system, you see that the processor time drops to between 0% and
1% shortly after the query begins running. However, you can press
CTRL+BREAK to terminate the query, and Microsoft Access functions normally.
This behavior also occurs if you try to import a delimited text file that
is 70 megabytes (MB) or larger.
You can run the same query or import the same text file on a single processor computer. RESOLUTION
There are two resolutions and one workaround to this problem. Install Microsoft Office 97 Service Release 2Obtain and install the Microsoft Office 97 Service Release 2. For more information about getting this Service Release, see the following article in the Microsoft Knowledge Base:151261
(http://support.microsoft.com/kb/151261/EN-US/
)
OFF97: How to Obtain and Install MS Office 97 SR-2
Install Microsoft Jet 3.51Obtain Jet35sp3.exe from the Microsoft Web site; this file contains the updated version 3.51 of the Microsoft Jet database engine. For information about how to obtain Microsoft Jet 3.51, see the following article in the Microsoft Knowledge Base:172733
(http://support.microsoft.com/kb/172733/EN-US/
)
ACC97: Updated Version of Microsoft Jet 3.5 Available for Download
To work around this problem, use only one processor if you intend to run large, complex queries or import large text files on a dual processor computer. Follow either of these methods to use only one processor.
Method 1
Method 2
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Jet 3.51. For additional information about how to obtain Microsoft Jet Database Engine 3.51, click the article number below to view the article in the Microsoft Knowledge Base: 172733
(http://support.microsoft.com/kb/172733/EN-US/
)
Updated Version of Microsoft Jet 3.5 Available for Download
MORE INFORMATIONSteps to Reproduce Problem
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