Err Msg: Setup Was Unable to Download All of the Required...

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This article was previously published under Q180133

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SYMPTOMS

When you try to install Internet Explorer from a hard disk or the Internet Explorer Plus 4.0 CD-ROM, you may receive the following error message:

Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading.

When you try to install Internet Explorer from the Internet, you may receive the following error message:

Setup was unable to download information about available installation sites. Setup may have been unable to migrate your current proxy settings. Click the Advanced button if you know your proxy settings. This network may be busy, you can retry now or if you continue having this problem, please try setup at a later time.

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CAUSE

This issue can occur if the name of your Windows folder includes an apostrophe (') character.

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RESOLUTION

To resolve this issue, reinstall Windows 95 in a folder that does not contain an apostrophe character.

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APPLIES TO

Microsoft Internet Explorer 1.0
Microsoft Internet Explorer 2.0
Microsoft Internet Explorer 3.0
Microsoft Internet Explorer 3.01
Microsoft Internet Explorer 3.02
Microsoft Internet Explorer 4.0 128-Bit Edition
Microsoft Internet Explorer 4.01 128-Bit Edition
Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 5.01
Microsoft Internet Explorer 5.5
Microsoft Internet Explorer 3.2

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kbenv kberrmsg kbprb kbsetup KB180133

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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