Err Msg: The Microsoft Dial-Up Adapter Is Not Installed...

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This article was previously published under Q180143

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SYMPTOMS

When you attempt to connect to a remote computer after you install the Dial-Up Networking 1.2 Upgrade, you may receive the following error message:

The Microsoft Dial-Up Adapter is not installed or is not responding properly. In the Network section of the Control Panel, remove the driver and add it again.

When you click OK, you may receive one or more of the following error messages:

Rnaapp.dll caused an invalid page fault in Rnaapp.dll
Explorer caused an invalid page fault in Rnaui.dll
Rnaapp.dll caused an invalid page fault in Kernel32.dll

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These error messages can occur if the Rasapi32.dll file is not updated properly when you install the Dial-Up Networking 1.2 Upgrade.

Note that the Rasapi32.dll file included in the Dial-Up Networking 1.2 Upgrade is version 4.00.1537.

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RESOLUTION

To resolve this issue, rename the Rasapi32.dll file located in the Windows\System folder, and then install the Dial-Up Networking 1.3 Upgrade.

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

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MORE INFORMATION

For information about the Dial-Up Networking 1.3 Upgrade, please see the following article in the Microsoft Knowledge Base:

191494 (http://support.microsoft.com/kb/191494/EN-US/ ) Dial-Up Networking 1.3 Upgrade Available

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APPLIES TO

Microsoft Windows 95

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kbenv kberrmsg kbnetwork kbprb KB180143

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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