Internet Explorer Starts in Offline Mode and Remains Offline
This article was previously published under Q180946 IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it
if a problem occurs. For information about how to do this, view the
"Restoring the Registry" Help topic in Regedit.exe or the "Restoring a
Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
Every time you start Internet Explorer, it may be started in Work Offline
mode or you may receive the message "Navigation Canceled," and you may
remain offline when you click Work Offline on the File menu to deselect
it.
CAUSE
This issue can occur if the GlobalUserOffline DWORD value is not changed
from 1 to 0 when you click the Work Offline command to remove the check
mark.
RESOLUTIONWARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. To work around this issue, set the GlobalUserOffline DWORD value to the value 0 in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\
Internet Settings
NOTE: You must do this every time you are unable to disable Offline mode
in Internet Explorer.
STATUS
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
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