Err Msg: RNAAPP Caused an Invalid Page Fault in Module <Unknown>

When you double-click a Dial-Up Networking connection, you may receive one of the following error messages:

This error message can occur if Quarterdeck CleanSweep Deluxe is installed on your computer.

To work around this behavior, follow these steps:

1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
2. Type the following commands, pressing ENTER after each command:
   cd progra~1\quarte~1\cleans~1
   ren csinject.exe csinject.xxx
   exit

NOTE: Renaming the Csinject.exe file causes Quarterdeck SmartSweep not to automatically start when you start Windows. You must manually start SmartSweep to monitor the installation of any programs using CleanSweep.

For additional information about this issue, contact Quarterdeck Technical Support. For information about how to contact Quarterdeck, query in the Microsoft Knowledge Base for one of the following articles:
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.