Article ID: 182985 - Last Review: January 22, 2007 - Revision: 2.2

OLEXP: Err Msg: Could Not Perform the Operation Because...

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This article was previously published under Q182985
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SYMPTOMS

When you click a Mailto link on a Web page, you may receive the following error message:

Could not perform the operation because the default mail client is not installed properly.
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CAUSE

This behavior can occur if you use Outlook Express as your default e-mail client and the Mailto link contains more than 456 characters.
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RESOLUTION

To work around this issue:
  1. In Internet Explorer, click Source on the View menu.
  2. In the Hypertext Markup Language (HTML) source code, locate the list of e-mail recipients. For example:
    <A HREF="mailto:someone@somewhere.net,anyone@anywhere.net">visible
      text</A>
  3. Select the e-mail addresses.
  4. Copy the e-mail addresses to the Clipboard by clicking Copy on the Edit menu.
  5. Quit Notepad.
  6. In Outlook Express, click Compose Message.
  7. Click the To box, and then click Paste on the Edit menu.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 4.01 Service Pack 1
  • Microsoft Outlook Express 4.01 Service Pack 2
  • Microsoft Outlook Express 4.0
  • Microsoft Outlook Express 6.0
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Keywords: 
kberrmsg kbprb KB182985
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