OFF98: Blank Icons Appear for Office Documents

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This article was previously published under Q183595

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SYMPTOMS

After you install Microsoft Office 98, the icons for some or all of your Office documents are blank.

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CAUSE

This problem may occur if you have installed Office 4.2 after October 22, 1997. Note that the blank icons may also appear if you have a corrupt desktop.

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WORKAROUND

To work around this problem, reinstall Office. To do this, follow these steps:

Remove Office 4.2 from your computer. To do this, follow these steps:
1. Open the Microsoft Office folder on your hard disk.
2. Double-click Microsoft Office Setup.
3. Click Remove All.
  
  Office 4.2 is removed from your computer.
Point to Control Panels on the Apple menu, and then click Date Time. Set the date that appears in the Current Date box to any date prior to October 22, 1997.
Reinstall Office 4.2.
Rebuild the desktop file. To do this, follow these steps:
1. Restart the computer.
2. When the welcome screen appears as the computer is restarting, press and hold COMMAND+OPTION.
3. When you are prompted to rebuild the desktop file, release the keys and then click OK.
Point to Control Panels on the Apple menu, and then click Date & Time. Set the date that appears in the Current Date box to the current date.

The icons for your Office documents should no longer be blank.

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APPLIES TO

Microsoft Office 98 for Macintosh

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kbfaq kbnofix kbprb kbsetup KB183595

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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