INFO: What is a Developer Support Messaging Issue?

This article will help you determine if the issue you are dealing with is a Developer Support Messaging issue or if it is actually an issue with some other component that works with your application.

If the issue is a Developer Support Messaging issue, then you may be able to receive help through the resources on our Web site at this address:

By asking the questions below with respect to the application you are dealing with, you can help determine whether or not the issue you face is actually a messaging issue.

1. Is the Microsoft Exchange client, Microsoft Outlook, or Microsoft Windows Messaging client, or CDONTS installed on the computer that has the problem?
2. Does the issue directly involve writing a messaging client application or a messaging service provider?
3. If the issue directly involves writing a messaging service provider, is the issue with the top half that talks to MAPI as opposed to the bottom half that may talk to underlying hardware or data storage components?
4. Does the issue directly involve any of the following: Exchange Server SDK, Collaboration Data Objects (CDO 1.x specifically), Collaboration Data Objects for NTS (CDONTS), Collaboration Data Objects for Windows 2000 (CDOSYS), Collaboration Data Objects for Exchange 2000 (CDOEX), Outlook Object Model, Simple Messaging Application Programming Interface (MAPI), Common Messaging Calls (CMC), Directory API (DAPI), Mail API's in Windows CE?

If you answered "no" to question 1, then you are very likely not dealing with a Developer Support Messaging issue.

If you have answered "yes" to question 1 and "yes" to any other question above, then you are most likely dealing with a Developer Support Messaging issue. The more questions you have answered "yes", the more likely you are dealing with a messaging issue.