OL98: Outlook Caused Page Fault in Module Inetcomm.dll

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View products that this article applies to.

This article was previously published under Q184073

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SYMPTOMS

In Microsoft Outlook, when you attempt to send or receive an e-mail message, you may receive the following error message:

OUTLOOK caused an invalid page fault in module INETCOMM.DLL at 0157:5e.

NOTE: In some cases the page fault has been observed to occur in Module Kernel32.dll.

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This error message may occur if you install the Windows Sockets (Winsock) 2 Update, but do not update Transmission Control Protocol/Internet Protocol (TCP/IP) using the Vipup20.exe and Vtcpup20.exe files.

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RESOLUTION

NOTE: If you have not already installed the Winsock 2 upgrade (Wsockupg.exe), do so before you continue with the following steps. To resolve this behavior, run the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center.

The following files are available for download from the Microsoft Download Center:

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Download Vipup20.exe now (http://download.microsoft.com/download/win95upg/update3/1/w95/en-us/vipup20.exe)

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Download Vtcpup20.exe now (http://download.microsoft.com/download/win95upg/update4/1/w95/en-us/vtcpup20.exe)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. To work around this behavior, revert to Winsock 1.1 by uninstalling the Winsock 2 Update. To do this, double-click the Ws2bakup.bat file that is located in the following folder:

<Drive>:\<Windows>\Ws2bakup

Where <Drive> is the drive letter on which the Windows folder is located, and <Windows> is the name of the folder in which Windows is installed.

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MORE INFORMATION

If you install the Winsock 2 Update but do not update TCP/IP, the Inetcomm.dll file is not updated to a version that is compatible with the Winsock 2 Update. When you install the Vipup20.exe and Vtcpup20.exe files, the Inetcomm.dll file is properly updated.

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REFERENCES

For information about how to obtain the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center, please see the following articles in the Microsoft Knowledge Base:

174095 (http://support.microsoft.com/kb/174095/EN-US/ ) IGMP Query Times Out in Windows 95 with Winsock2 Update

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APPLIES TO

Microsoft Outlook 98 Standard Edition

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kberrmsg kbgraphxlinkcritical kbprb kbsyssettings KB184073

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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