Article ID: 185313 - Last Review: November 21, 2000 - Revision: 1.0 OL98: (IMO) E-mail Does Not Leave the OutboxThis article was previously published under Q185313 NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only". For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824
(http://support.microsoft.com/kb/257824/EN-US/
)
OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
When you send e-mail in Microsoft Outlook 98 with the Internet Mail
service, the sent message may not leave your Outbox although you are able
to connect and download e-mail.
CAUSE
You are using multiple Internet Service accounts and you have chosen to
send mail on an account that is not the default outgoing service.
While Outlook supports multiple Internet services for e-mail, you can specify only one as the default delivery account. RESOLUTION
Choose to send e-mail using the default e-mail delivery account.
-or- Change the account you wish to use as your default e-mail delivery account. MORE INFORMATION
To use the default delivery account to send e-mail, follow these steps:
REFERENCES
For more information on this subject, please see the following article in
the Microsoft Knowledge Base:
182572
(http://support.microsoft.com/kb/182572/EN-US/
)
OL98: How to Troubleshoot Mail Stuck in the Outbox
| Article Translations
|
| United States | Change | | | All Microsoft Sites |
Back to the top
|
