Article ID: 186941 - Last Review: December 19, 1999 - Revision: 1.0

Mac Bookshelf 96-97 Err Msg: Unable to Start Because of an Error

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SYMPTOMS

When you attempt to start Bookshelf 96-97 for Macintosh, you may receive the following error message:
Unable to start because of an error.
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CAUSE

This behavior can occur if a memory compression extension is running on the computer.
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RESOLUTION

To resolve this issue, disable any memory compression extensions that are running. To do so, follow these steps:
  1. On the Apple menu, point to Control Panels, and then click Extensions Manager.
  2. Click the check box for the memory compression extension to clear it.
  3. Quit Extensions Manager.
  4. Restart the computer.
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APPLIES TO
  • Microsoft Bookshelf 96-97 for Macintosh
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Keywords: 
kbenv kberrmsg kbprb KB186941
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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