Article ID: 187213 - Last Review: July 30, 1999 - Revision: 1.0

OL98: (CW) Error Starting Outlook Using MS Mail Service

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NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.
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SYMPTOMS

When you start Microsoft Outlook 98 to connect to a Microsoft Mail 3.x or Workgroup Post Office you receive the following error:
Outlook caused an invalid page fault in module Msfs32.dll
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CAUSE

There is an older version of Microsoft Mail 3.x Support service installed on your computer that is not compatible with Outlook.
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RESOLUTION

Install the Microsoft Mail 3.x Support update from either the Outlook 98 compact disc or from the Outlook Web site.

To update the Microsoft Mail service on your computer, follow these steps:
  1. On the Start menu click Settings, and then Control Panel.
  2. Double-click Add/Remove Programs. Click Microsoft Outlook 98 and then Add/Remove.
  3. In the Maintenance Wizard click Add New Components. Click to select either From CD or From Web. This should match your original installation method.
  4. In Outlook 98 Active Setup click Yes to: "Active Setup is about to determine what internet components are installed on your computer. Is this OK?"
  5. On the Microsoft Outlook Component Install page scroll to Mail components and click to select Microsoft Mail 3.x Support. Click Next.
  6. In Component Confirmation and Installation click Install Now. Active Setup will report progress while it installs new files.
  7. In Install Complete click OK.
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APPLIES TO
  • Microsoft Outlook 98 Standard Edition
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Keywords: 
kbprb KB187213
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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