Article ID: 188095 - Last Review: August 28, 2006 - Revision: 4.0

Err Msg: Iexplore Caused an Invalid Page Fault in Shell32.dll

View products that this article applies to.

This article was previously published under Q188095

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:

Click here to view a list of invalid page fault articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=kbieipf&adv=&mode=s&cat=false)

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SYMPTOMS

When you attempt to run Internet Explorer, you may receive the following error message:

Iexplore caused an Invalid Page Fault in Shell32.dll

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CAUSE

This error message can occur if you are using a Compaq Armada 1500-series or Presario 1710 laptop computer with Windows 95 OEM Service Release 2 (OSR2). The Compaq Safety and Comfort Guide software creates registry entries that are not compatible with Internet Explorer.

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RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, use the following steps.

NOTE: If you delete these registry values, the Compaq Safety and Comfort Guide software may no longer work correctly. Please contact Compaq to inquire about a possible update to address this issue.

Using Registry Editor, delete all values in the following registry key:
HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\ Explorer\StreamMRU
Delete all keys in the following registry key:
HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\ Explorer\Streams

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO

Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 4.01 128-Bit Edition
Microsoft Internet Explorer 4.0 128-Bit Edition

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kberrmsg kbinvalidpagefault kbprb KB188095

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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