Article ID: 188106 - Last Review: January 23, 2007 - Revision: 2.1

"An error occurred while Windows was working with the Control Panel file ...\SYSTEM\JOY.CPL" error message when you double-click the Game Controllers tool in Control Panel in Windows 98 or in Windows 95

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This article was previously published under Q188106
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)

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SYMPTOMS

When you double-click the Game Controllers tool in Control Panel, you may experience one of the following symptoms:
  • The Game Controllers dialog box may open and then immediately close.
  • You may receive the following error message:
    An error occurred while Windows was working with the Control Panel file ...\SYSTEM\JOY.CPL
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CAUSE

This behavior can occur if the Dinput.dll file is missing or damaged.

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RESOLUTION

To resolve this issue, use the appropriate method:
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Windows 95

  1. If it exists, rename the Dinput.dll file located in the Windows\System folder.

    For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.
  2. Reinstall DirectX 6.0 or later.

    For information about how to obtain DirectX 6.0, please see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: 179113  (http://support.microsoft.com/kb/179113/EN-US/ )
    TITLE : How to Download and Install DirectX

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Windows 98

  1. If it exists, rename the Dinput.dll file located in the Windows\System folder.

    For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.
  2. Extract a new copy of the Dinput.dll file from your original Windows 98 CD-ROM into the Windows\System folder.

    For information about using the Extract tool, type extract at a command prompt, or see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: 129605  (http://support.microsoft.com/kb/129605/EN-US/ )
    TITLE : How to Extract Original Compressed Windows Files
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APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
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Keywords: 
kberrmsg kbprb KB188106
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