Article ID: 188122 - Last Review: January 23, 2007 - Revision: 3.1

Problems with Crystal Audio Sound Card in Windows 98/Me

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This article was previously published under Q188122
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)
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SYMPTOMS

When you try to shut down your Windows 98-based or Windows Millennium-based computer, your computer may stop responding (hang), and you may receive a general-protection (GP) fault error message in module Cwbmidi.vxd. This behavior may also occur if you try to disable your Crystal Audio sound card in Device Manager.
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CAUSE

This issue can occur if you are using a Crystal Audio sound card. This sound card may be incorrectly detected during Windows Setup, so the sound card may not have the correct drivers installed.
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RESOLUTION

To resolve this issue, obtain and install the most current version of the appropriate sound card drivers. For information about how to do so, see the documentation included with your sound card or computer.
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MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Click here to view a list of shutdown articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=w98shutdown&adv=)
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APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows Millennium Edition
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Keywords: 
kbenv kbprb kbsound KB188122
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