OL98: (IMO) New WinFax and New Fax Message Both on Actions menu

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View products that this article applies to.

This article was previously published under Q188214

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

After upgrading Microsoft Outlook 97 to Microsoft Outlook 98 Internet Mail Only (IMO), New WinFax (Pro) and New Fax Message is listed on the Actions menu.

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RESOLUTION

Click to clear the Symantec WinFax Starter Edition extension in the Add-ins window.

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MORE INFORMATION

To remove the additional menu item, "New Fax Message" from the Actions menu, follow these steps:

On the Tools menu, click Options, and then click the Other tab.
Click Advanced Options and click Add-In Manager.
In the Add-In Manager, click to clear "Symantec WinFax Starter Edition Extension" and click OK.
Click OK and OK to close all remaining dialog boxes.

Installing or upgrading to Outlook 98 IMO will install Symantec WinFax Starter Edition without removing Symantec WinFax Pro. The functionality and menu items for Symantec WinFax Pro remain, but the menu item for creating a new fax with Symantec WinFax Starter Edition, remains on the Tools menu, causing confusion.

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APPLIES TO

Microsoft Outlook 98 Standard Edition

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kbprb KB188214

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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