OL98: (CW) Access Violation Using Lotus cc:Mail Transport

When starting Microsoft Outlook under Microsoft Windows NT 4.0, you may receive an access violation.

You are using the Lotus cc:Mail transport rather than the "Microsoft Outlook Support for Lotus cc:Mail."

Remove the Lotus cc:Mail transport and add the "Microsoft Outlook Support for Lotus cc:Mail."

Remove the Lotus cc:Mail Transport

1. Click Start, point to Settings and click Control Panel.
2. Double-click the Mail (or Mail and Fax) icon.
3. On the Services tab, click to select Lotus cc:Mail. Click Remove and click OK.

Install the Microsoft Outlook Support for Lotus cc:Mail

You can find the Microsoft Outlook Support for Lotus cc:Mail, on the Microsoft Office 97 compact disc, or your standalone Microsoft Outlook 98 compact disc. In the \Valupack\Ccmail folder, double-click the Ccmailsp.exe setup file.

Install the Current VIM Files

You must have the latest 32-bit VIM (vendor-independent messaging) files. Microsoft does not provide these files. If you use Windows NT and have not previously installed a 32-bit version of Lotus cc:Mail, these files may not be present in your \WINNT\SYSTEM32 folder. They are available for download at: Download the file Vdlw32.zip, which contains the necessary 32-bit VIM files. Unzip Vdlw32.zip and copy these files to your \WINNT\SYSTEM32 directory.

Add the Microsoft Outlook Support for Lotus cc:Mail to Your Profile

1. Click Start, point to Settings and click Control Panel.
2. Double-click the Mail (or Mail and Fax) icon.
3. On the Services tab, click Add.
4. Click to select the Outlook Support for Lotus cc:Mail service and click OK.
5. Enter all the information requested to configure the cc:Mail service. By default, the postoffice is located in the \Ccdata folder. Contact your administrator if you are not sure of the postoffice folder name.
6. During installation of the service, you may receive the following message:

   Unable to find cc:Mail program directory. Do you want to
         find it now or work offline?
   						

   Click Find It Now, and specify the location of the program files. This folder is either \Ccmail or \Lotapps\Ccmail.
7. To enable all the Outlook functionality with cc:Mail, click the Delivery tab and click to select the "Send using Microsoft Exchange rich text format" check box.

For more information about installing the Lotus cc:Mail service, see the ValuPack Help file on your Microsoft Office 97 compact disc. In the ValuPack folder, double-click the file Valupk8.hlp. Under the topic "What do you want to know about?" click "Lotus cc:Mail information service."

For more information about other issues with cc:Mail, please see the following articles in the Microsoft Knowledge Base: Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.