Article ID: 188691 - Last Review: November 21, 2000 - Revision: 1.0

OL98: (IMO) Unable to View Messages from Lotus Notes Senders

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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

When a message from a Lotus Notes sender is opened in Microsoft Outlook 98 Internet Mail Only, text written by the Notes sender may not appear. The message will appear in the Preview Pane and the AutoPreview. When replying or forwarding the message, any text written by the Notes sender will not be sent.
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RESOLUTION

Switch to the Corporate or Workgroup installation of Outlook.
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MORE INFORMATION

To convert to the Corporate or Workgroup installation of Outlook, use the following steps:
  1. Click Start, point to Settings and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click to select Microsoft Outlook 98, and then click Add/Remove.
  4. Click Add New Components, and then click Install From CD or Install From Web, depending on how you originally installed Outlook.
  5. Click Yes to allow Active Setup to detect installed components.
  6. Scroll down to Mail Components and click to select Corporate or Workgroup e-mail service.
  7. Click Next to finish the installation.
NOTE: You may need to create a mail profile. For information on how to create a mail profile please see the following article in the Microsoft Knowledge base:
181142  (http://support.microsoft.com/kb/181142/EN-US/ ) OL98: (CW) How to create a New User Profile for Outlook
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REFERENCES

For more information on conversion to the Corporate or Workgroup version of Outlook 98, please see the following article in the Microsoft Knowledge base:
183524  (http://support.microsoft.com/kb/183524/EN-US/ ) Switching from One Installation Type to Another
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APPLIES TO
  • Microsoft Outlook 98 Standard Edition
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Keywords: 
kbprb kbsetup KB188691
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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