Kernel32.dll error checking mail with IBM dialer

In Microsoft Outlook 98, you try to connect to the mail server at the IBM Global Network by using the dialer program that was provided when you initially subscribed to the service. After the connection is made, you immediately receive the following error message:

To resolve this issue, use one of the following methods.

Method 1

The IBM dialer creates a Windows Dial-up Networking connection during the configuration. This connection is used by the dialer when you click Connect. You can use this connection to connect to the IBM Global Network prior to starting Outlook and before checking for mail. If you choose to connect to the IBM Global Network using this method, you will remain connected to the Internet after you exit Outlook.

To use the Dial-up connection created by the IBM dialer, follow these steps:

1. Double-click My Computer, and then click Open.
2. Double-click the Dial-up Networking folder, and then double-click the connection that is named IBM Global Network.
3. Make sure that the account information and the password are typed correctly, and then click Connect.
4. Start Outlook.
5. On the Tools menu, point to Send And Receive, and then click IBM Global Network.

Method 2

You can configure a new, separate dial-up network connection for the IBM Global Network by using the Dial-up Networking Wizard.

To use an alternate dial-up connection rather than the one that is created by the IBM dialer, follow these steps:

1. On the Tools menu, click Accounts. Click the account that you have defined for the IBM Global Network, and then click Properties.
2. Click the Connection tab, and then click to select the newly created dial-up connection under Modem.
3. Click OK, and then click Close.

For more information about how to configure a dial-up network connection, click the following article number to view the article in the Microsoft Knowledge Base: For more information about how to connect to the Internet by using Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

The creation of a dial-up connection to the IBM Global Network requires that Domain Name Service (DNS) server addresses be configured. For more information about these addresses, contact IBM Global Network Customer support at 800-821-4612. Alternatively, visit the following Web site:

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