Entering Suspend Mode While in Standby Mode Hangs USB Computer

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This article was previously published under Q189284

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SYMPTOMS

When you are using Windows 95 OEM Service Release 2.1 or 2.5 with Universal Serial Bus (USB) support, your computer may stop responding (hang) if you put the computer in Standby mode and then immediately put the computer in Suspend mode by pressing a function key or closing the lid of your laptop computer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95 OEM Service Release 2.1 and 2.5. This problem no longer occurs in Windows 98. To resolve this problem, install the current version of Windows. For information about the current version of Windows, visit the following Microsoft Web site:

http://www.microsoft.com/windows (http://www.microsoft.com/windows)

APPLIES TO

Microsoft Windows 95

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kbhotfixserver kbqfe kbenv kbhardware kbprb KB189284

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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