You receive a "divide error in module GDI.EXE at 0023:00000393" error message when you try to print or to start a program in Windows 95

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q190724

Expand all | Collapse all

SYMPTOMS

When you attempt to print or start a program, you may receive one of the following error messages:

SPOOL32 caused a divide error in module GDI.EXE at 0023:00000393.
<Program> caused a divide error in module GDI.EXE at 0023:00000393.
Rundll32 caused a divide error in module GDI.exe at 0023:00000393.

Back to the top

CAUSE

These error messages can occur if either of the following conditions exists:

Your computer's processor (CPU) is failing or overheating.
Your computer's clock speed is set higher than the manufacturer's recommended speed.

Back to the top

RESOLUTION

To resolve this behavior, use either of the following methods:

Replace your computer's CPU. For information about how to do so, refer to the documentation included with your computer or see a certified hardware technician.
Disable the internal and external CPU cache. For information about how to do so, refer to the documentation included with your computer.
Reduce your computer's clock speed to the manufacturer's recommended speed. For information about how to do so, refer to the documentation included with your computer.

Back to the top

APPLIES TO

Microsoft Windows 95

Back to the top

kberrmsg kbhardware kbprb kbprint KB190724

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top