"Unable to Download Components" Adding Optional Components

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This article was previously published under Q190830

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SYMPTOMS

When you try to add Internet Explorer components by clicking Product Updates on the Help menu or by using the Add/Remove Programs tool in Control Panel, you cannot add components from the Internet Explorer CD-ROM and you are prompted to connect to the Web. If you choose not to connect, you receive the following error message:

Unable to download components

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CAUSE

When you try to add a component by clicking Product Updates on the Help menu or by using the Add/Remove Programs tool in Control Panel, you are directed to the Microsoft Windows Update for Internet Explorer Web site for the latest versions of any updates.

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RESOLUTION

To install additional components from the Internet Explorer CD-ROM, insert the CD-ROM, and then click Add Components.

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STATUS

This behavior is by design.

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APPLIES TO

Microsoft Internet Explorer 1.0
Microsoft Internet Explorer 2.0
Microsoft Internet Explorer 3.0
Microsoft Internet Explorer 3.01
Microsoft Internet Explorer 3.02
Microsoft Internet Explorer 4.0 128-Bit Edition
Microsoft Internet Explorer 4.01 128-Bit Edition
Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 5.01
Microsoft Internet Explorer 5.5
Microsoft Internet Explorer 3.2

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kberrmsg kbprb KB190830

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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