OL98: Can't Create New Message From Office Shortcut Bar or Web

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q191093

Expand all | Collapse all

SYMPTOMS

In Microsoft Outlook 98, when you click the New Message, New Journal Entry, or New Contact button on the Office Shortcut Bar, or you click a Mail-to link on a Web page, you may receive one of the following error messages:

Can't create the item.

The object could not be found.

Back to the top

CAUSE

The shortcuts mentioned above use Microsoft Outlook 98 forms. The Exchange Forms are now registered and Outlook cannot automatically switch between form types.

Back to the top

RESOLUTION

If you currently use Outlook in the Corporate or Workgroup mode, rerun Setup for Outlook 98 and use Add Components to reinstall the Corporate or Workgroup E-mail Service.

If you currently use Outlook in the Internet Mail Only mode, rerun Setup for Outlook 98 and use Add Components to reinstall the Internet Only E-mail Service.

Note: To check which mode you are currently using, click "About Microsoft Outlook" from the Outlook Help menu.

For more information on adding components to Outlook, please see the following article in the Microsoft Knowledge Base:

180462 (http://support.microsoft.com/kb/180462/EN-US/ ) Title : OL98: How to Add Components to Outlook 98

Back to the top

APPLIES TO

Microsoft Outlook 98 Standard Edition

Back to the top

kberrmsg kbprb kbsetup KB191093

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top