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Article ID: 191609 - Last Review: January 23, 2007 - Revision: 1.5

Explorer Caused an Invalid Page Fault in Module...

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This article was previously published under Q191609
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center

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SYMPTOMS

When you start your Microsoft Windows 98-based computer or your Windows Millennium Edition-based computer, you may receive the following error message:
Explorer:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you then click Details, you may see the following information:
EXPLORER caused an invalid page fault in module EXPLORER.EXE at memory address.
NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:
242450  (http://support.microsoft.com/kb/242450/EN-US/ ) How to Query the Microsoft Knowledge Base Using Keywords
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CAUSE

This behavior can occur if the Microsoft Windows 95 version of the Explorer.exe file is located in the root folder of drive C.
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RESOLUTION

Windows Millennium Edition (Me)

  1. In Windows Me, use an Emergency Boot Disk to boot the computer to MSDOS mode Without CDROM Support. For more information about how to create an Emergency Boot Disk, click the article numbers below to view the articles in the Microsoft Knowledge Base:
    267287  (http://support.microsoft.com/kb/267287/ ) How to create a Startup disk in Windows Me
    271823  (http://support.microsoft.com/kb/271823/ ) How to create a Windows Me Startup disk manually
  2. At the A:\ Prompt, type Ren c:\explorer.exe explorer.old, and then press ENTER.
  3. Restart the computer.
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Windows 98

  1. In Windows 98, boot the computer to the Startup menu and then click Command Prompt Only.

    For more information about how to boot your computer to safe mode, please see the following article.
    180902  (http://support.microsoft.com/kb/180902/ ) How to start a Windows 98-based computer in Safe mode
  2. Type the following at the prompt: ren c:\explorer.exe explorer.old, and then press ENTER.
  3. Restart the computer.
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APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Standard Edition
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Keywords: 
kbenv kberrmsg kbinvalidpagefault kbprb KB191609
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