OFF97: SR-2 Patch Can't Update Admin Install Without Bookshelf

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This article was previously published under Q193565

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SYMPTOMS

When you use the Microsoft Office 97 Service Release 2 (SR-2) patch to update an administrative installation of Microsoft Office 97 SR-1, you may receive the following error message:

Microsoft Office 97 SR-2
Microsoft Office SR-2 can not locate an installation of Office 97 SR-1 on this machine. If you are running Office 97 SR-2 from CD-ROM, first install Office 97 SR-1 from the CD-ROM. If you downloaded Office 97 SR-2 from the Web, first install Office 97 SR-1 from http://www.microsoft.com/office/office97/ServiceRelease/sr1/AboutSR1.asp.

NOTE: The URL shown in this error message is incorrect. To obtain SR-1, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/HA010449921033.aspx (http://office.microsoft.com/en-us/assistance/HA010449921033.aspx )

If you open the log file created by the SR-2 patch, you see text similar to the following:

   Office 97 install type: Admin install
   Home Dir: C:\TEMP\IXP000.TMP
   Shared Dir: <Path to MSAPPS folder>
   Office Dir: <Path to MSOFFICE folder>
   The user has chosen <MSOFFICE folder>\Off97Pro.STF to be the stf file
   The user has chosen <MSOFFICE folder>\Off97pro.inf to be the inf file
   Sr1 is not found in the user's machine
   Sr2 patch can not run without sr1 installed
   The sr2 patch has failed

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CAUSE

This problem may occur if you use the SR-2 patch to update an administrative installation of Microsoft Office 97 SR-1 without Microsoft Bookshelf.

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RESOLUTION

To upgrade your administrative installation of Microsoft Office 97 SR-1 to SR-2, you must obtain SR-2 as a Microsoft download. For additional information about downloading SR-2, click the article number below to view the article in the Microsoft Knowledge Base:

192874 (http://support.microsoft.com/kb/192874/EN-US/ ) OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)

NOTE: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs are no longer available from Microsoft.

After you download SR-2, remove the administrative installation of SR-1 from your server by deleting the /MSOffice and /MSApps folders. Then, use the SR-2 download to create a new administrative installation by running "setup /a".

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MORE INFORMATION

For more information about how to use the SR-2 patch to update an administrative installation of Microsoft Office 97 SR-1, please see the following articles in the Microsoft Knowledge Base:

192874 (http://support.microsoft.com/kb/192874/EN-US/ ) OFF97: An Overview of Microsoft Office 97 SR-2

151261 (http://support.microsoft.com/kb/151261/EN-US/ ) OFF97: How to Obtain and Install MS Office 97 SR-2

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APPLIES TO

Microsoft Office 97 Service Pack 2

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kbdownload kbprb KB193565

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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